Unifying frontline expertise from Cybereason, Stroz Friedberg, and Trustwave to deliver modern cyber resilience, not just reactive response.
Dallas, TX – March 3, 2026 – LevelBlue, a global leader in managed and professional cybersecurity services, today announced the launch of its Resilience Retainer, enabling prioritized, rapid access to its elite roster of 300+ incident response (IR) experts worldwide under a more versatile and client-friendly evolution of the traditional IR retainer. Through continuous readiness, prioritized response, and alignment with cyber insurance and legal requirements, the Resilience Retainer is designed to help organizations reduce the operational, financial, and reputational impact of cyber incidents.
Organizations face increasing regulatory scrutiny, legal exposure, and financial consequences following an incident. Traditional IR retainers, typically structured around fixed hourly minimums, limit flexibility and force security and risk leaders to consider their usage only in dire cases, not only leading to potential budget waste but also deprioritizing crucial incident readiness efforts.
The LevelBlue Resilience Retainer uses a funds-based model with 100% rollover that enables organizations to apply their investment across a broad range of proactive and responsive services throughout the year.
Key elements of the LevelBlue Resilience Retainer include:
- SLAs as Low as 1 Hour: Minimize dwell time by moving from suspicion to active response, typically in under 1 hour.
- 100% Funds Rollover: Unused funds transition into proactive resilience services rather than expiring.
- Flexible Service Allocation: Clients may apply funds across hundreds of services, including tabletop exercises, threat hunting, assessments, offensive security, and many more.
- Cyber Insurance and Breach Counsel Alignment: LevelBlue is approved by 50+ cyber insurance carriers and trusted by hundreds of law firms and the retainer model is compatible with insurance policies such that clients can seek reimbursement for funds to respond to covered incidents or events.
- Prioritized Access: Retainer clients receive assured access to experienced incident responders even during mass-scale events.
- Dedicated Resilience Experts: Unlimited access to experts for guided onboarding and strategic planning.
This structure enables organizations to align cybersecurity investment with measurable preparedness outcomes, while preserving flexibility as risk profiles evolve.
"The industry has long needed a shift from reactive firefighting to continuous resilience," said Spencer Lynch, LevelBlue Senior Vice President of Professional Services. “By unifying unmatched depth across incident readiness and response, exposure management, and cyber advisory and transformation, coupled with a full suite of managed security under coherent operational and commercial models, we are giving our clients access to compelling resiliency offerings through a single services provider.”
Strengthening Legal and Insurance Alignment
Cyber incidents increasingly trigger legal proceedings, regulatory inquiries, and insurance claims. The LevelBlue Resilience Retainer is designed to support these demands through litigation-informed investigative processes and structured reporting aligned to carrier and regulatory requirements.
With representation on more than 50 insurance panels, LevelBlue conducts investigations with documentation and defensibility considerations in mind, helping clients navigate carrier engagement, regulatory scrutiny, and executive reporting with greater clarity and confidence.
Integrated Expertise Across the Resilience Lifecycle
Following its recent acquisitions of Cybereason, Stroz Friedberg, and Trustwave, LevelBlue has integrated their frontline cyber response and intelligence capabilities into a unified operational and commercial framework. The Resilience Retainer reflects this strategic consolidation, combining digital forensics, ransomware response, proactive readiness services, and advanced threat intelligence under one offering.
Findings from active cyber investigations enrich cutting-edge threat intelligence from LevelBlue SpiderLabs, so clients benefit from real-time telemetry that informs both preparedness initiatives and active response engagements.
“When a cyber incident strikes, the difference between disruption and resilience comes down to preparation,” said Devon Ackerman, LevelBlue Global Head of Digital Forensics and Incident Response (DFIR). “Too many organizations still treat incident response as a last-minute scramble instead of a disciplined business function. Real resilience requires tested controls, executive-aligned playbooks, and tight coordination with cyber insurance carriers and breach counsel long before an incident occurs. The Resilience Retainer brings all of that together, ensuring clients are not only ready to respond within minutes, but positioned to minimize incident impact when it matters most.”
By engaging with clients before an incident occurs, LevelBlue teams are positioned to accelerate containment, preserve evidence integrity, and reduce operational disruption when an event arises.
To learn more about the LevelBlue Resilience Retainer, click here.
About LevelBlue
LevelBlue reduces risk and builds lasting resilience so organizations can innovate and advance their mission with confidence. As the world’s most analyst-recognized and largest pure-play managed security services provider, LevelBlue elevates client outcomes that matter: stronger defense, faster response, and sustained business continuity. LevelBlue combines AI-powered security operations, advanced threat intelligence, and elite human expertise to provide the most comprehensive portfolio of strategic advisory, managed security, offensive security, and incident response services. Learn more at levelblue.com.
Media Contact
Devon Swanson, PR Director
LevelBlue
devon.swanson@levelblue.com
(831)737-3132
