The Resilience Retainer: Incident Response Retainers, Reimagined
Too many organizations today still rely on "legacy" retainer models. These traditional contracts are often rigid, opaque, and reactive, and designed for a world that no longer exists.
That’s why LevelBlue is proud to announce the Resilience Retainer. This is a modern, flexible approach built on our experience of handling more than 9,000 cyber incidents worldwide.
This up-to-date approach is a necessity, given the long-lasting impact an incident can have. The average cost of a data breach is in the $4.4 million range, which means senior leadership does not need to figure out their incident response contract while dealing with a threat actor actively trying to shut down their business.
The "Goldilocks" Response: Not Too Slow, Not Too Rushed
Sometimes being in the middle is a good thing. When an incident occurs, there are two common traps:
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The Slow Response: Procurement delays and contract negotiations can waste precious days. This leads to wider encryption, deeper attacker persistence, and a clear signal to regulators that your security posture lacks maturity.
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The Rushed Response: Moving without a seasoned process risks data corruption and can accidentally destroy evidence needed for legal defense or insurance claims.
LevelBlue delivers the "Goldilocks Response" via the Resilience Retainer: a fast, accurate, and disciplined approach that prioritizes safe business resumption while preserving critical forensic evidence.
Why the Resilience Retainer is Different
There are none of the "gotchas" so typical of the industry; they've been replaced with pure value.
The Resilience Retainer works on a funds, not an hours-based system. This eliminates the need to calculate hours while undergoing an attack. Our dollar-based model allows you to use your investment as a flexible budget for any service.
This includes:
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100% Rollover: If you don't use your funds this year, you don't lose them. We offer a 100% rollover allowance at the end of the term.
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No Minimum Usage: Whether you need us for 1 hour or 1,000, we are here.
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Unrivaled Expertise: Access a bench of 300+ DFIR specialists and 1,000+ global security experts with follow-the-sun coverage for multi-region incidents.
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SpiderLabs Intelligence: Benefit from tactical threat intelligence powered by LevelBlue SpiderLabs, which analyzes billions of records and millions of suspicious artifacts monthly.
The Resilience Retainer’s Key Advantages: At a Glance
The Resilience Retainer is a full-lifecycle program designed to help you anticipate, respond, recover, and harden. Because our model is funds-based, you can use your retainer for proactive services that prevent the next breach, rather than hoarding hours for use during an attack.
These proactive measures include everything from custom tabletop exercises and red teaming to cloud configuration checks and strategic threat briefings.
LevelBlue provides unmatched depth across response, readiness, threat intelligence, and managed security, all under one operational and commercial model.
Too many organizations still treat incident response as a last-minute scramble instead of a disciplined business function. Customize a Resilience Retainer package to help build that foundation.